National and international delivery
Smilingshoes.com is shipping national and international through its courier partner (door-to-door delivery).
- International delivery in EU: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, United Kingdom, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Hungary.
- International delivery outside EU: coming soon.
In case of countries that are not listed online, delivery type will be communicated in particular by email.
For more information about deliveries please write us at contact@smilingshoes.com.
Please note that, once your order was confirmed, we can not change delivery address.
Please note that we do not deliver to post office boxes.
Delivery time
We process and dispatch orders during our main service hours Monday – Friday from 9:00 – 18:00 EET (UTC/GMT +2 hours).
Smilingshoes.com is selling tailored shoes and accessories, handmade to customer’s preferences and his own personal measurements. Please note that most of the articles are not available on immediate stock, they are custom made individually for each of our customers, as we usually function on pre-order basis. That is why production time in our atelier may take up to 10 working days. Please add transit time to your destination and estimate your delivery date according to this information.
- Standard delivery - production time is up to 10 working days from your order confirmation (payment), based on our production availability.
- Expres delivery - production time is 5 working days from your order confirmation (payment), based on our production availability.
Depending on the delivery method, estimated production time is mentioned in your order summary and does not include transit time to your destination.
- Transit time to destination for national delivery, in working days: 1-3 days.
- Transit time to destination for international delivery in EU, in working days, as it follows: Austria 3 days, Belgium 5 days, Bulgaria 2 days, Czech Republic 4 days, Cyprus 7 days, Croatia 6 days, Denmark 5 days, France 5 days, Germany 4 days, Greece 4 days, Ireland 6 days, Italy 4 days, Luxembourg 5 days, United Kingdom 6 days, Netherlands 5 days, Poland 4 days, Portugal 6 days, Slovakia 2 days, Spain 6 days, Sweden 6 days, Hungary 2 days.
- Transit time to destination for international delivery outside EU, in working days: coming soon.
Track your order status
As soon as we have shipped your order you will receive an email with your shipping confirmation and a tracking link.
Delivery schedule
Orders are delivered to your address, door-to-door, from Monday to Friday between 9:00-20:00. Weekends and legal holidays are not considered working days.
Please note that it is not possible to request a specific time or date for the delivery.
Please note that we do our best to deliver your order in the above-mentioned conditions, though, taking into consideration that we use an outsourced service, we are not responsible for any delays caused by our courier partner.
Please note that, once your order was confirmed, we can not change delivery address.
Please note that our courier partner is bound to perform only one delivery attempt. In case of your unavailability, your package will be sent back to us and your order will be cancelled. Taking into consideration that we already produced the goods, we reserve the right not to refund any advance payment.
Delivery costs
Prices dispayed on the site do not include delivery costs unless otherwise stated.
Changing the country of delivery may have an influence on the price and the delivery costs.
Standard delivery costs depend directly on the delivery country as it follows:
- national delivery – maximum 7eur (30ron) if your order’s value is less than 140eur (700ron); free if your order’s value is over 140eur (700ron), but not applicable for discounted products.
Please note that you must pay to the courier the exact amount confirmed by email; we can not be held responsible for additional money requests.
- international in EU – as it follows: Austria 27eur, Belgium 27eur, Bulgaria 27eur, Czech Republic 27eur, Cyprus 38eur, Croatia 45eur, Denmark 27eur, France 27eur, Germany 27eur, Greece 27eur, Ireland 47eur, Italy 27eur, Luxembourg 27eur, United Kingdom 27eur, Netherlands 27eur, Poland 27eur, Portugal 38eur, Slovakia 27eur, Spain 27eur, Sweden 38eur, Hungary 27eur.
- international outside EU – coming soon.
Expres delivery costs imply an additional fee of 50eur (250ron).
Orders with more 3 or more products, due to extra volume, may imply additional delivery costs, that you'll be notified of by email.
- International delivery in EU – prices include VAT and other taxes – delivery duty paid.
- International delivery outside EU – prices do not include VAT, custom duties and other specific taxes – delivery duty unpaid. Please note that custom duties, import tax, handling costs, and all other specific taxes which are imposed once a shipment reaches your country will be applied and invoiced separately through our courier partner and shall be borne to you.
Please note that potential foreign bank charges shall be borne to you.
Receiving the package
All deliveries are door-to-door service and must be signed for at receipt, except if another option is provided by the courier.
Please decline the package if this is damaged. Also, when receiving the package, please carefully check the products and, in case of discrepancies with your initial order or products having manufacturing faults, let us know immediately.
